10 Things We Do Better

Top Ten Reasons Why Companies in the Cleveland/Akron Area Trust LTech Solutions to Support and Manage Their Computer Network:

  1. We’ll Respond Within 60-Minutes or Less - GUARANTEED. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. As a client of ours, we guarantee to respond to any crisis within 1 Hour or less.

     

  2. Lightning Fast Repairs. You should not have to wait around all day for your systems to be repaired. We understand how important your computer network is to you; that is why we offer same-day remote support services. We have the ability to securely access your computer network remotely so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician.

     

  3. No Geek Speak. You deserve to get answers to your questions in ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand “geek speak”.

     

  4. We are big enough to handle any computer job, and small enough to still provide you the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated technician and account representative to ensure you get the highest level of support. You can also count on me, the owner, to get involved with your project to make sure you are getting the best solutions and highest levels of service possible.

     

  5. We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances,” we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.

     

  6. We listen first, and offer solutions second. No one knows your business better than you. And when you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you’ve already done. We’ll work with you in solving your problems and keep you involved with what we are doing.

     

  7. We are far less expensive than hiring full-time computer support staff. By outsourcing your computer support to us, we can save you thousands of dollars on hiring, salary, and benefits and still give you the just in time computer support that you need.

     

  8. Accurate Billing - GUARANTEED. Every bill you receive from us is guaranteed to be accurate and detailed. You deserve to know exactly what you're paying for. No more confusing one-line “mystery” bills.

     

  9. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or data. Before we start working on your system, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained BEFORE the work commences. You can also choose to have your data backed up before we start any work.

     

  10. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

     

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Call Us: 330-656-1222